Staff Development Weekly Update

ALN Staff Development Update #113 – 03 September 2026

This weekly update is intended to keep you up to date on ALN’s staff development programme; to highlight interesting initiatives being undertaken by ALN or its members; and to promote job opportunities in our member libraries. If you have any queries or any content you’d like to include, please get in touch at: academiclibrariesnorth@sconul.ac.uk

ALN Events

September 2026

**New!** Thriving in Your Career 2026 – a free face-to-face event for UK Ethnic Minority colleagues
Date: Monday 7 September 2026
Time: 10.00am – 4.30pm
Location: Manchester Metropolitan University
Final call for bookings 

Celebrating individual and institutional successes

We would love to create a space in our updates to help to celebrate the successes of individuals within our member libraries and those of the library services in general. Does your institution have something to share? Any project wins or individual achievements that you would like to share with your colleagues in other ALN institutions, both big or small? Please get in touch with us so we can start to share and celebrate together – academiclibrariesnorth@sconul.ac.uk. We can’t wait to hear from you!

ALN Annual Review 2025

Free External Self Directed Opportunities

There are many different places where you will find a range of materials which are freely available.

After consulting with members of our Staff Development Group we have begun to pull these together in one document which helps to highlight resources that other information professionals have found useful or have recommended to others to use.

If you’d like to give us feedback on any resources you’ve used, want to suggest your own or report any broken links, we’d appreciate your thoughts via this webform.

Frontline Forum 2025/26

The Frontline Forum organising team has been busy planning dates for the 2026/27 academic year!

Please add the following to your calendars (more information, including the topic, to follow nearer the time):

• Monday 16 November 2026 – 10.00 – 11.30
• Tuesday 19 January 2027 – 2.00 – 3.30
• Wednesday 17 March 2027 – 10.00 – 11.30
• Thursday 3 June 2027 – 2.00 – 3.30

Take a look on our Frontline Forum webpage for more information and our past Frontline Forums here.

——————–
About the Forums

The Frontline Forum is an online discussion and development space for teams working directly with students and users. The forums are an opportunity to share best practice, engage with other ALN activities and learn about different service models and delivery types offered by different universities. The forum is aimed at staff who work on frontline desks and provide the first line of support to students and other library users.

EDI Innovation Fund Projects

In May 2025, we funded 4 projects, two of which have shared their findings – see below – and one project team contributed to the in-person day of the ALN Conference 2026:

• Calm Spaces. Aim: To evaluate and develop calm spaces at the University of Huddersfield and Sheffield Hallam University. It is hoped that the results of the project will have a positive impact on student wellbeing. (Huddersfield and Sheffield Hallam)
  Outputs: Calm Spaces Project Case Studies
• Accessible Library Induction Guides. Aim: To investigate offering basic library services guides in different formats: print, large print, audio, video, and online to make library guidance more accessible to students. The project teams will work with students in the creation of the guides and students will review the content of library induction sessions and create a list of “library essential facts”. (Chester)
  Outputs: Best practice in accessible library guides and Dos and don’ts accessibility checklist and Print accessibility checklist
• Inclusive Academic Reading Project. Aim: To investigate the habits, preferences, and motives of undergraduate and postgraduate students regarding university reading lists and academic reading preferences; and to develop an evidence base to enhance retention, progression, and completion rates, with a particular focus on students from Black, Asian and minority ethnic backgrounds. (Manchester Met and Sheffield Hallam) You can see the presentation from Manchester Met and Sheffield Hallam colleagues at the ALN 2026 conference at this link (see 2b)

• Reducing barriers and supporting people seeking sanctuary in realising their academic potential. Aim: To evaluate, expand and evolve the University of Hull’s Sanctuary Associate Membership scheme, utilising UX research methods, for example, customer journey mapping, card sorting, creating user personas and user benchmarking to evaluate the use of our current provision and identify user challenges. (Hull) 

Outputs for the remaining project will be shared as soon as they are available.

ALN Conference 2026

We were delighted to award 13 sponsored places for this years conference. Their reflections and thoughts have been brought together and supplement the recordings below. We love all of the submissions from cartoons, drawings, photos and text.

As a reminder, the theme of our conference was ‘Reimagining Openness in Academic Libraries’ and looked at what “open” really means in academic libraries today. We had such a broad range of speakers, workshops and keynotes that helped make both days of interest to colleagues working across all library services. Resources from both days are available on the ALN website. We have now completed the checking and editing of recordings to ensure they are all accessible and they are now available on our Conference 2026 playlist on YouTube.

If you have any queries about the conference, please contact ALNConferenceTeam@gmail.com.

ALN Skill Up Series

New series – Skill Up with ALN!
Have you seen that we introduced a new series last academic year called Skill Up with ALN? These hour long sessions offer an opportunity to learn about different roles and areas of library life and aim to demystify areas of the library service. We have already run two sessions this year and have some more topic ideas for the 2026/27 academic year but if you have any ideas, please do share them with us.

ALN SD Offer Infographic

Do you think you know all that ALN offers to support your staff development? Why not check out our Staff Development Infographic to see the full list of activities. Let us know how you got on. Did you get all of them?

ALN Group co-Chair Vacancies

We’re looking for co-Chairs for a few of our groups. It’s a great professional development opportunity – please get in touch if you are interested or would like to know a bit more about what it entails.

You can see more information here on what the groups do, along with videos of some of our current chairs talking about their experiences chairing a group, as well as our role overview, providing more details on the roles.

These are the groups with current vacancies:

• ILLs Group – 2 vacancies
• Customer Services CoP – 1 vacancy
• Academic Skills CoP – 1 vacancy
• Technology – 1 vacancy

Call for SCONUL Contributions/Involvement

SCONUL AI coffee mornings
SCONUL’s regular AI coffee morning will pause for the summer break and will be back on Friday 25 September at 10am where we’ll hear from Hannes Lowagie, Metadata Librarian at the Royal Library of Belgium. Hannes Lowagie will talk about metadata creation with AI. The coffee mornings brings together those with an interest in AI developments within libraries on the last Friday of every month. SCONUL members can register for future AI coffee mornings, as well as access recordings and resources here (once registered).

SCONUL Business Intelligence CIG meeting
Date: Wednesday 14 October 2026 (10.00 – 11.30)
SCONUL’s Business Intelligence Community of Interest Group is currently planning for their next meeting on 14 October. The topic for the meeting is the SCONUL benchmarking statistics and the CIG officers are looking for presenters for some lightning talks. Are you responsible for collating your institution’s SCONUL stats? How do you go about collecting them? What issues and challenges do you face? How do you make use of SCONUL statistics at your institution? If you have any questions, please contact the CIG officers: Michael Whitton m.whitton@soton.ac.uk, Philip Vaughan ab1409@coventry.ac.uk, Emma Hollinshead e.l.hollinshead@aston.ac.uk.

External Events and Opportunities

Academic Librarian and Academic Skills Team Leader
Location: University of Greater Manchester
Salary: £42,254 to £48,823
Contract Type: Full Time, Permanent
Closing Date: Sunday 6 September 2026

The University of Greater Manchester is seeking an experienced and motivated professional to join the Library in the Student Services & Experience team as Academic Librarian & Academic Skills Team Leader.

This is a key role responsible for delivering high-quality, inclusive, and student-centred library and academic skills services. You will play a central role in supporting student success by developing provision that enhances information literacy, digital capability, and academic skills across the student journey.

The Role:

Reporting to the Library Manager, you will manage and provide operational oversight for the Academic Librarians and Academic Skills team, ensuring a coordinated and effective approach to supporting both students and staff.

You will lead the development and delivery of an integrated programme of library and academic skills support, including workshops, embedded teaching, one-to-one support, and online resources aligned with curriculum and student needs.

This role requires strong partnership working across academic schools and professional services, alongside the ability to use insight and evaluation to continuously improve service delivery and impact.

Key Responsibilities:

• Lead and manage the Academic Librarian and Academic Skills team, ensuring high-quality, inclusive service delivery.
• Develop and deliver a programme of information literacy, digital literacy, and academic skills support aligned to the student journey.
• Work collaboratively with academic colleagues and stakeholders to embed library and academic skills within the curriculum.
• Support the development of library collections to ensure resources meet learning, teaching, and research needs.
• Use data, evaluation, and student feedback to monitor performance and inform continuous service improvement.
• Contribute to operational and strategic planning for library services and student success initiative.
• Lead on policy, quality, and compliance, ensuring services align with institutional and sector requirements.
• Build and maintain strong internal and external partnerships to enhance support for students and raise service profile.
• Deputise for the Library Manager as required and support wider library operations.

Positioned at the very heart of our community, Library, Archives and Learning Services (LALS) plays a vital role in enabling this vision. Renowned for service excellence and innovation, the department oversees three vibrant campus libraries and the world-class Borthwick Institute for Archives. From providing expansive print and digital collections to developing cutting-edge learning spaces, supporting digital education solutions, and delivering tailored academic skills provision, LALS empowers our global community of scholars and students to flourish.

As a key member of our senior leadership team, you will shape and drive the strategic vision for LALS. In this influential role, you will elevate our physical and digital collection environments, advance digital transformation and open scholarship, fuel York’s research excellence, and continually enrich the overall student experience. You will also contribute more widely to achieving the University’s objectives, through participation in and leadership of institutional projects.

Key Responsibilities

• Strategic Vision: Lead long-term strategy for library and archival services; advocate for York across Russell Group, RLUK, and international networks.
• Digital & Open Scholarship: Drive innovation in AI integration, digital research, open research and open access publishing (White Rose University Press), and digital preservation.
• Student Experience: Deliver high-impact physical and digital learning environments to enhance academic skills and support diverse students.
• Collections Stewardship: Direct the growth, curation, and preservation of physical, digital, and rare special collections.
• Leadership & Operations: Lead a multidisciplinary team of specialists and oversee multi-million-pound budgets.

Key Requirements

• Qualifications: Formal Library or related postgraduate qualifications (or experiential equivalent) with expertise in scholarly communications, digital tools, and AI-enabled learning environments.
• Senior Leadership: Proven track record of senior management, strategic execution, and leading large, inclusive, multi-disciplinary teams.
• Financial Stewardship: Demonstrated success managing multi-million-pound budgets and complex resources.
• Influence & Collaboration: Exceptional communication and stakeholder management skills to engage, advise, and influence across the institution.

For a confidential discussion, please contact Paul Ellison (HR Recruitment Adviser) paul.ellison@york.ac.uk.

Library Services Advisor
Location: Lancaster University
Salary: £24,685
Contract Type: Full Time, Indefinite
Closing Date: Monday 7 September 2026
Interview Date: Tuesday 22 September 2026

An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. Library Service Advisors work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.

Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours and via existing and emerging communication channels. The team provides a proactive, welcoming presence to all our users and assists in maintaining and developing the Library as an outstanding study environment.

You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.

Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.

In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.

We are seeking to appoint to one role working

Monday to Friday 11.45 to 20.00 and working one weekend every 6 or 7 weeks (taking the adjacent Friday and Monday off in lieu). This is a full time role which will be appointed at a grade 3 with the opportunity to move up to Grade 4 after successful completion of a training pathway.

For an informal discussion to find out more about the role please contact John Williamson, Library Space and Experience Officer (j.williamson3@lancaster.ac.uk), or Sarah Preston-Hall, Library Space and Experience Supervisor (s.preston-hall@lancaster.ac.uk).

Lendrum Internship in Book Conservation
Location: Durham University
Grade/Salary: Grade 1/£ 24,479 per annum (Pro Rata)
Contract Type: Fixed Term, Full Time
Closing Date: Morning 7 September 2026

The Role and Department

The University Library and Collections is made up of six sections: Collections; Customer Services; Education, Learning and Engagement; Research and Systems; Museums, Galleries and Exhibitions; and Finance and Administration. Staff work flexibly between the sections, seven enabled by cross-cutting groups, Collections, Education, Engagement, User Experience, Operations, Research, Staff Development and a Programme and Project Steering Group.

The post holder will undertake a range of activities and gain experience in some of the following:

• Survey and assessment of the physical condition of collections, identifying causes of deterioration in book and archive collections
• Assist with a wide range of preservation activities within an historic library setting
• Application of preservation measures including construction of custom boxes and enclosures
• Undertake supervised remedial treatments of books and associated items
• Providing support where necessary to public-facing activities including exhibition development and delivery and other gallery-based activities.
• Using systems, such as the Library Management System, enquiry management tools, museum collections management systems, content management systems supporting websites and the digital repository; in support of user services and collections management
• Participating in short-term working groups and project work
• Contributing to communications, social media activity, user-experience-related work and user engagement
• Contributing to schools education, wider public engagement and related activities
• Administrative activities in support of work areas described above

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship.

Learning Developer (Mathematics and Statistics, FST)
Location: Lancaster University
Salary: £39,906 to £46,049 (pro rata)
Contract Type: Part-Time, Fixed-Term
Closing Date: Tuesday 8 September 2026
Interview Date: Friday 25 September 2026

We are seeking to appoint a Learning Developer with maths expertise to join our friendly and collaborative Learning Development team at Lancaster University. The team has a central hub in the Library with bases in the faculties. You will be responsible for the Maths and Stats Hub (MASH) provision for Year 1 modules in the School of Mathematical Sciences, and so should be competent in supporting student learning in all the following areas: Matrices, Calculus, Probability, Statistics, Logic, Discrete Mathematics, Symmetry, and Sequences.

You will work under the guidance of the Head of Learning Development, teaching workshops, providing one-to-one advice, working closely with both MASH colleagues and the wider Learning Development team. You will collaborate with programme leads in the School of Mathematical Sciences to support embedded workshops within the curriculum and contribute to the creation of MASH learning resources. You will also collaborate with the MASH Learning Development team on centrally organised activities.

We are looking to recruit an individual with a postgraduate qualification in Mathematics, a teaching qualification and/or relevant experience of teaching maths and statistics in higher education. You will have knowledge of the maths and statistics challenges facing first year undergraduate students. You will also be able to demonstrate evidence of working in a collegiate and supportive way with colleagues and students from a diverse range of educational and cultural backgrounds.

This post is a part- time (0.3 FTE), 8-month maternity cover fixed term contract with a provisional end date of 30/04/2027. We’re happy to discuss flexible working. For more information about joining our team, please address any queries to Phil Cheeseman, p.cheeseman@lancaster.ac.uk.

Archives Customer Experience Assistant
Location: University of Hull
Salary: £26,707.00 – £28,778.00
Contract Type: Part Time, Fixed Term
Closing Date: Tuesday 8 September 2026

The University Library is responsible for the development, delivery and coordination of all Library and associated scholarly services for the University. The vision for the University Library is for students and staff of the University to get access to and be able to use the knowledge they need to inform and support their teaching, learning, research, and knowledge exchange. This is achieved through the provision of value-adding services that support the acquisition, discovery and location, use and re-use, sharing, curation, preservation, application, and evaluation of that knowledge.

To enable this vision the University Library is structured into three teams, each constituting a pillar of core Library activity: Academic Library Services, Customer Experience & Insight, and Collections Development. The post of Archives Customer Experience Advisor sits within Hull University Archives (HUA), which is key constituent part of the Collections Development Team alongside Collections Administration. HUA is responsible for all aspects of the development and management of the University’s physical and digital archives, both produced by the University and deposited by others.

The post is based at Hull History Centre, which is a partnership between the University of Hull and Hull City Council, with the Council’s services being delivered on its behalf by Hull Culture and Leisure. The Centre holds the archive and local studies collections of those two organisations, and provides access to them through a joint service. Each organization manages its collections separately within the context of the partnership.

The History Centre has an ethos of excellent customer service, and its aims are to encourage and enable active public and academic involvement with archives and local history, and to stimulate research, learning and teaching for all.

Specific Duties and Responsibilities of the post

The postholder provides a range of administrative and related duties to support Hull University Archives services in support of staff, students, and Archivist colleagues. The focus is on customer service, helping users of the Centre to access archives and local studies material, and answering enquiries. The postholder helps to support education and outreach programmes at the Centre, for example, by selecting material for an exhibition or activity. Support for the University’s learning and teaching activities, led by an Archivist, may include compiling subject guides and online resources. Cataloguing and collections management work takes place under the supervision of an Archivist.

The role-holder may be required to contribute to the work of other groups and teams in the University Library by carrying out other duties consistent with their grade.

For any informal queries, please contact Sarah Pymer. S.Pymer@hull.ac.uk.

Head of Operations
Location: Open Book Collective
Salary: £40,000 to £48,000 pro rata
Contract Type: Part Time, Permanent
Closing Date: Wednesday 9 September 2026

About the Role
We are seeking a highly organised, proactive Head of Operations to help lead the day-to-day running of our growing organisation. Working closely with the Managing Director, you will ensure that our operations are efficient, our team is supported, and our projects and grants are well managed.

This is a broad and varied role suited to someone who enjoys taking ownership, solving problems, improving systems, and enabling others to do their best work. As a small charity, everyone contributes across multiple areas, and the Head of Operations will play a central role in ensuring that the OBC delivers its mission effectively.

The role offers significant autonomy and the opportunity to shape OBC’s operational systems as we grow. There are also opportunities to become involved in our wider areas of work, including supporting our outreach to libraries, open access publishers, and scholarly publishing open infrastructures.

About the Open Book Collective
Open Book Collective launched in 2022. It is a charity that engages scholarly publishers, libraries, and open infrastructure developers internationally, collaborating with organisations and communities across Africa, Australasia, Europe, North America, and Latin America. Our particular focus is on raising funds to support open access book publishers and open publishing service providers, to help meet our ambition to develop a more sustainable and fairer future for open access books.

Cataloguing Officer (Music Collections)
Location: University of Huddersfield
Grade/Salary: Grade 6/£32,363 – £39,132 per annum
Contract Type: Fixed Term, Full Time
Closing Date: Morning 14 September 2026
Interview Date: Thursday 1 October 2026

Heritage Quay have an exciting opportunity for a Cataloguing Officer (Music Collections) to join the team at our multi-award-winning archive service. The archive service has recently acquired a series of internationally significant music collections and are seeking a cataloguer to help us make them available to researchers.

The successful candidate will work with the team at Heritage Quay to ensure that the collections are catalogued and managed to the highest professional standards, and to enable teaching, research and wider public engagement with these collections both now and in the future. This will include the recruitment and supervision of student placements and volunteers.

The Cataloguing Officer will play a pivotal role in the appraisal, description, arrangement, cataloguing, conservation and preservation of selected music archives, including Victor Schonfield, Ralph Walter Wood, David Hellewell and Eleanor Alberga. These collections include music manuscripts, recordings in a variety of formats, scores and personal papers.

You will have experience of working in an Archives, Library, Records Management or Museum Service undertaking arrangement and cataloguing, appraisal and digital preservation work. We are seeking someone with knowledge of mixed media and modern music collections who is working towards or holds a degree/post graduate qualification in archives; records management; information management or have equivalent experience.

Awareness of legislation including copyright and data protection as applicable to archives is essential. Knowledge of digital archives and digital preservation to recognised standards is also required, together with experience of answering enquiries and liaising with stakeholders.

Informal enquiries are welcome to Eleanor Mckenzie at e.mckenzie@hud.ac.uk or David Smith at d.smith@hud.ac.uk. Please send any enquiries to both email addresses.

Library Assistant
Location: RNCM
Salary: £23,742 to £25,804 (£11,396 – £12,386 actual pro-rata salary)
Contract Type: Full Time, Indefinite
Closing Date: Monday 14 September 2026
Interview Date: Wednesday 30 September 2026

The RNCM’s award-winning Library is looking to recruit to its small, dedicated team a part-time Library Assistant.

The main duties for the successful applicant will be to staff the main Library service point, dealing with the issue and return of material and assisting users with enquiries, actively contributing to the delivery of a professional, user-focused service.

An excellent knowledge of classical music (preferably with a formal qualification), good communication, interpersonal and IT skills, as well as the ability to work under pressure, are essential requirements.

Experience of working within a library or similar customer-service environment would be advantageous.

Healthcare Librarian
Location: Stockport NHS Foundation Trust
Salary: £32,073 – £39,043 pro rata per annum
Contract Type: Fixed term: 1 year (27 hours per week)
Closing Date: Monday 14 September 2026

This post is a fixed term, 1 year maternity leave cover. You will be a qualified librarian, with excellent communication and customer care skills who is experienced in using online information databases, Microsoft Office applications and social media.

This post offers the opportunity for an experienced librarian to develop existing, and gain new, skills including taking advantage of the excellent links and collaborative opportunities offered. You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You will share the Trust values and be committed to equality, diversity, and inclusion. The role will support the library to develop services to meet the need of all staff groups, reaching beyond the traditional library users of doctors and nursing staff.

The post holder will:

• Evidence searching and synthesis.
• Critical appraisal of health literature.
• Design and delivery of user education training sessions.
• Management of e-resources in the library environment.
• Utilisation of Content-Management Systems to deliver effective Intranet/Internet pages.
• Marketing and Promotion of Library Services.
• Cataloguing of documents and electronic resources.
• Document delivery and retrieval from a variety of sources.
• Delivery of Current Awareness Services.
• Analysis of service data such as usage statistics.
• Attend and share learning experience from Library Network, National Network CPD opportunities.
• Work in partnership with other health libraries across the CLIKS group in Cheshire and the LIHNN Networks
• Attend Trust wide forums as appropriate, to share updates relating to KLS.

Any questions? Contact Mary Barden Mary.Barden@stockport.nhs.uk

Archive Assistant
Location: Huddersfield University
Salary:  £25,878 – £26,959 per annum, pro rata
Contract Type: Permanent; Part Time 18.5 hour per week. The working pattern is Tuesday and Wednesday, 9am – 5pm, and Thursday, 9am – 12:42pm
Closing Date: Monday 28 September 2026

An exciting opportunity for an Archives Assistant to join Heritage Quay, the University of Huddersfield’s award-winning, accredited archives and records management service.

The service holds over 200 Archives and Special Collections which include those of the University (and its predecessor bodies) from 1841 onwards; papers of former staff and students; families and individuals; and of local and national organisations. Collection strengths are in Art & Design, Education, Literature, Music, Politics & Activism, Sport, and Theatre & Performance. For more information about our collections visit https://heritagequay.org/

The Archives and Records Management Service at Heritage Quay is part of Computing and Library Services. The team is managed by the University Archivist and Records Manager and includes an Archivist (Public Service), Assistant Records Manager, Records Officer, Public Engagement Officer, and two Archive Assistants.

This post reports to the Archivist (Public Service) and will contribute to the provision of an effective and efficient service to customers of Heritage Quay. You will work closely with the other Archive Assistant to support University staff and students, and members of the public who use the Heritage Quay research room or enquiry services. You will also undertake basic collections management tasks.

Informal enquiries are welcome to Eleanor Mckenzie, Archivist (Public Service) E.mckenzie@hud.ac.uk

Collections Access Assistant 
Location: Liverpool University
Salary:  £25,804 – £28,778 per annum, pro rata
Contract Type: Permanent; Full Time, 35 hours per week
Closing Date: Tuesday 15th September 2026

Library Learning Advisor
Location: Manchester Metropolitan University
Salary: £28,031 to £30,378 per annum
Contract Type: Full Time, Permanent, 35 hours per week
Closing Date: Tuesday 15 September 2026

Are you passionate about helping students develop the skills and confidence they need to succeed?

Do you enjoy delivering engaging learning experiences and working collaboratively with colleagues to make a positive impact?

Now is an exciting time to join Library & Cultural Services. We are embarking on an ambitious plan to reimagine our profile and portfolio, including the design and construction of a landmark new building, in support of the University’s Road to 2030 strategy. If you are enthusiastic about supporting student learning, creating engaging learning resources and contributing to innovative services, this is your opportunity to join us as a Library Learning Adviser.

Reporting to the Learning and Skills Manager, you will:

• play a key role in developing excellent services to support teaching and learning within Library & Cultural Services.
• support students’ transition into and through university study, helping them develop the academic, information and digital skills they need to become confident, independent learners. This will include supporting the development and delivery of the co-curricular and embedded learning and skills programme, including scheduling, promotion, data and feedback collection and analysis.
• provide a high standard of customer service, answering staff and student enquiries, and maintaining support and guidance materials.
• contribute to the design and delivery of inclusive, engaging online and in-person learning opportunities, collaborating with Academic Liaison Librarians, Library Student Partners and colleagues across Library & Cultural Services and the wider University.
• co-create services and learning activities with students to ensure the student voice is embedded throughout everything we do.

To explore the post or ask any questions you may have, please contact Nicola Gregory, Learning and Skills Manager, at n.gregory@mmu.ac.uk

Customer Service Assistant, LALS

Location: York University
Salary: £26,093 – £27,319 per year (reduced pro-rata)
Contract Type: Part Time, Open, 2 posts available

1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays & Saturdays

1 x evening role working 30 hours per week from 4 pm to midnight on Sundays, Mondays, Tuesdays & Wednesday

Closing Date: Thursday 10th September 2026

The Library is seeking to recruit two Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell, Raymond Burton and, Harry Fairhurst) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

For informal enquiries: please contact Jackie Knowles, jackie.knowles@york.ac.uk