Using Chat for enquiries & referrals (hosted online by University of Manchester library)

To book your place at the event, click here

** Please note: the joining instructions for the event will come via the hosts for the event. Please look out for the email/calendar appointment from Paul Ralphs, University of Manchester. **

About this event

Date: Thursday 20th April 2023
Time: 10.00 - 11.30am
Available places: 40
Closing date for bookings: 18th April 2023
Platform: Online via MS Teams (link to be sent by hosts)

Staff at the University of Manchester library will look at use of Chat for enquiries and referrals and will share their experiences.

Description:

More information will follow on the programme for the morning, but the following gives you a flavour of what will be covered:

Why we love to chat
• Is it popular?
• Is it effective?

The challenges of chat
• Getting everyone on board
• Contribution, quality, quantity

How we use chat
• Our structure
• Our standards
• Our tips for handling enquiries

Effective referrals
• Managing enquiries across multiple teams

This event is open to all library staff who support enquiries, especially those responsible for the front-line.