Customer Services Community of Practice (CoP)

The Customer Service Community of Practice was established during the 2025/2026 academic year.

This community was created for supervisors and managers with responsibility for customer service design and delivery to share knowledge, experiences, and challenges related to customer service delivery.  

The Community initially started however, due an variety of issues, we’ve struggled with having Co-Chairs to lead and oversee it.

We are currently seeking vacancies for two Co-Chairs. If you are interested in chairing, please let us know: academiclibrariesnorth@sconul.ac.uk

The plan was to run it similar to our other ones, so meeting three times per year and would be open to  new and established practitioners alike. It would run in conjunction to our Frontline Forums, which are aimed at staff who work directly with students and users

Terms of Reference 

Joining a Group

If you are interested in joining one (or more!) of our groups, please check with your line manager first and then get in touch with the Development Managers. We can also let you know whether your institution is already represented on any of the groups